Returns & Exchanges
At Kozicare, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution or refund.
Initiate Your Request
Contact our dedicated support team via email or our contact form within 30 days of delivery, providing your order number and the reason for the return.
Prepare the Package
Ensure the beauty products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to be sent back to our warehouse.
Quality Check and Refund
Once our team inspects the returned items to ensure they meet our safety standards, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing